Delivery and Returns

Returns of Items Not Required - Within 7 Days
All goods sold are covered by the Consumer Protection (Distance Selling) Regulations, which allow for a seven day "cooling off" period during which you may cancel your order (in writing) by sending us a letter, fax or e-mail at any time up to and including the seventh working day after the day on which you received your purchase. If you exercise your statutory right to cancel you must immediately return to us (at your own cost), the item(s) that you do not wish to keep. We will acknowledge receipt of your written cancellation by issuing a "Returns Authorisation Number" which should be quoted and accompanied by a proof of purchase or invoice when returning the goods. Please ensure all goods are adequately packed to avoid damage, that you insure them accordingly with the carrier used and obtain a proof of shipment. Please note that all goods must be in the condition supplied at the point of sale and with their original, undamaged packaging.

Returns of Items Not Required - Within 7 to 28 Days
As an added benefit to Leisure Time Uk Ltd customers and in addition to your statutory cancellation right (as detailed above), returns may be considered outside the 7 day cooling off period up to and including 28 days after you receive your purchase, subject to the following criteria.
Please note that any offset, credit or refund will be at the sole discretion of Leisure time Uk Ltd A "Returns Authorisation Number" must be applied for within the 7 to 28 day period. Where goods have been correctly supplied, it may be possible to offset the full value of the return against another order of the same or higher value. Alternatively, a credit note (for the full value) could be offered. Please note that any cash refund will be subject to a handling charge (typically 15% min £5) to cover administration and re-stocking costs.
All goods returned for a credit or exchange must be accompanied by our invoice quoting the "Return Authorisation Number". Please complete the form on the reverse side of the invoice. Goods must be adequately packed to avoid damage. You should insure them accordingly with the carrier and obtain a proof of shipment. No responsibility can be accepted for goods received by us, damaged. Goods must be in the condition supplied at the point of sale and with their original, undamaged packaging.

Returns of Items Not Required - Outside 28 Days
No returns will be considered after 28 days.

Returns Processing
Please note that returns are processed as quickly as possible. During busy periods, especially in the Spring and Summer, returns may take up to 14 days to process.
Your statutory rights remain unaffected.
If your parcel does not arrive, we have to establish our claim with the carriers concerned before we can send a replacement consignment. This can sometimes be a lengthy process, and if your Item is needed urgently, a second order can be paid for to save time. We refund one of your orders as soon as the carriers clear our claim.